This is a translation. In case of any difference, the Dutch version prevails.
Terms and conditions
Version 1, 4 October 2026
These terms apply to the use of Qyveno by organizations. They are deliberately short and written in plain language. Together with the data processing agreement and the privacy statement they form the agreement between your organization and Qyveno.
1. Who we are
Qyveno is a service of Franco Wiltink, trading under the name Qyveno, in the Netherlands. Once Qyveno is registered with the Dutch Chamber of Commerce (KvK), the KvK number, the business address and the VAT number will be shown here. You can reach us at info@qyveno.nl. By "you" or "the customer" we mean the organization that has an account with Qyveno, and by "users" the people the customer gives access.
2. When these terms apply
These terms apply as soon as your organization has an account with Qyveno, including during a free trial period or test phase. Qyveno is intended for businesses and organizations, not for consumers. Other terms, such as the customer's purchasing conditions, only apply if we agree to that in writing.
3. What Qyveno provides
Qyveno is an online work platform: boards, items, updates, files, conversations, forms, automations, dashboards, integrations and support. Which features there are is shown in the app and in the knowledge base. Qyveno keeps developing: features can change or disappear. If something your organization relies on in a material way goes away, we will let you know in good time.
During the test phase you get Qyveno for free, in exchange for your feedback. In that phase more can still change and there is no guarantee of availability; we do our best and warn you about major changes.
4. Account and users
- The customer decides who gets access and with which role, and makes sure users keep their login details secret. Use two-step verification; an administrator can make it mandatory.
- The customer is responsible for what happens with their accounts, and tells us immediately if they suspect misuse.
- An administrator of the customer can give Qyveno support temporary access to solve a problem. Without that permission we cannot get into the customer's environment. How that works is set out in the data processing agreement.
5. What you may not do
You do not use Qyveno to do anything that is against the law or against the rights of others. You do not try to circumvent the security, overload the service, or reach the data of other customers, and you do not sell or rent out access. If it does happen, we may (temporarily) block access. Where possible, we will talk to you first.
6. Your data
- Everything your organization puts in Qyveno remains yours. We only get the right to use it as far as is needed to provide Qyveno.
- You can always export your data, for example per board to Excel or CSV, or through the API.
- We do not sell your data, do not use it for advertising and do not use it to train AI models.
- What else happens with personal data is set out in the data processing agreement.
7. Availability and maintenance
We do our best to keep Qyveno available and fast at all times, and we make an encrypted backup every day. We do maintenance outside office hours as much as possible; longer maintenance is announced. We fix an outage as quickly as possible. A guaranteed availability (an SLA) is only offered if we agree on it separately.
8. Price and payment
The price is in the quote or on the website at the moment you take a paid subscription, excluding VAT. We invoice monthly in advance; you pay an invoice within 14 days. Prices can change; we announce an increase at least 30 days in advance, and if you do not want it, you can cancel before the new price takes effect.
9. Term and cancellation
- A subscription runs month by month and is then renewed automatically for the same period.
- You can cancel by email, with a notice period of one month, effective at the end of the current period.
- We can cancel with a notice period of three months, or immediately if the customer seriously breaches these terms or does not pay after a reminder.
- After the end you can still export your data for 30 days. After that we delete your organization's environment, as described in the data processing agreement.
10. Liability
If we are liable for damage, that is limited to direct damage and to the amount the customer paid to Qyveno in the twelve months before the damage, with a maximum of €10,000. During a free test phase, liability is limited to €500. We are not liable for indirect damage, such as lost profit, missed savings or lost data that could have been restored from a backup. These limitations do not apply in case of intent or deliberate recklessness on our part. You report a claim as soon as possible, and at the latest within a year after you discovered the damage.
11. Force majeure
If we are temporarily unable to deliver because of something beyond our control (such as a major outage at a supplier, the power or internet network, or a government measure), we are not liable for that. If that lasts longer than thirty days, either party may terminate the agreement.
12. Changes to these terms
We may change these terms. We announce a change that is to your disadvantage at least 30 days in advance; if you do not agree with it, you can cancel before it takes effect. The latest version is always on this page.
13. Governing law and disputes
Dutch law applies to the agreements with Qyveno. If we cannot work it out together, the competent court of the Gelderland District Court (Rechtbank Gelderland) decides.